Delivery and Tracking
Where do you deliver?
We deliver anywhere in the world and work very closely with DPD to bring you a fast, simple and informative delivery service. This makes purchasing your quality labels and stickers from us an easy experience.
You’ll be given a delivery window either via text message or email after your order is placed so you will always be kept in the loop. You can even log onto the DPD website to watch the van that is carrying your parcel drive down your street!
We use DPD to cover the mainland UK, Southern and Northern Ireland, Southern Scotland and most EU countries. Royal Mail First Class Post is used for all return address label orders.
Will I be notified when my order is out for delivery?
UK customers choosing trackable delivery will receive text messages from DPD when their parcel is out for delivery as long as a mobile number has been provided.
If you’ve supplied an email address, DPD will advise you through this also.
What happens to my delivery if I’m not at home?
Your in complete control of your delivery. If you aren't at home you could change the delivery address, arrange collection from your local depot or leave with a neighbour through the email or text from DPD.
DPD can even leave your parcel in a designated place if you wish.
DPD will photograph where your parcel is left (garden shed, recycling box, porch etc) and email this information to us as proof of delivery.
Can you deliver to a neighbour if we’re going to be out?
DPD can deliver to a neighbour if you’re out but please inform us of the house number you wish for your parcel to be left at.
What days do you send out orders?
Every weekday, Monday to Friday (also known as ‘business days’ or ‘working days’).
Do you offer any Saturday, Sunday or specifically timed deliveries?
Once you have supplied us with a current valid VAT number we can remove the VAT from your invoice. This order will have to be processed manually through one of our sales team. Please contact us on 01275 460 516 and we'll arrange this for you.
Where are you based and can I collect from you?
Our printing headquarters are in Portishead, Bristol BS20 7DF, England.
You’re more than welcome to collect your order directly from our Handy Brand HQ, we’ll inform you with a collection time after your order is placed.
If I miss the delivery from DPD can I arrange to pick up from my local DPD depot?
Yes. There is a facility to do this via the email or text you receive from DPD.
I want to place a large order and require different packs to be delivered to different places. Do I still qualify for reduced shipping costs?
Unfortunately this is not something we can accommodate. There would be an additional charge of £7 per delivery address.
I need my order delivered sooner, can I pay extra for faster shipping?
As we use a next day service we cannot deliver any quicker.
However, there may be something we can do to speed up the printing of your order, so please ask our friendly customer service team and we’ll do our utmost to help you.
Can you deliver to a PO Box address?
No sorry, we cannot deliver to a PO Box address.
What should I do if I have entered the incorrect delivery address?
If this is noticed before we’ve dispatched your order please telephone us immediately on 01275 460 516 with the correct address.
DPD will also email or text you details of where your parcel is to be delivered. If this is incorrect please contact DPD directly and inform them of the correct address.
We will not accept any liability for delivery to a wrongly supplied address.
Can I use a different shipping address to my invoice address?
Of course. There will be an option on our website when placing your order to do this.
We can also deliver direct to your customer in plain packaging just let us know in the comments box when placing your order. The invoice will be excluded from the parcel and sent via Royal Mail post directly to you.
Can I check the progress of my order?
You can check the progress of your order within My Account. We’ll also tell you if your order is being processed or has been dispatched via an email. DPD will email or text you a tracking number so that you can track your order.