Delivery and Tracking

Where do you deliver?

We deliver to UK mainland areas, Scottish Highlands, Northern Ireland, Scilly Isles and the Isle of Man. We work very closely with DPD to bring you a fast, simple and informative delivery service. This makes purchasing your quality labels and stickers from us an easy experience.

You’ll be given a 1-hour delivery window either via text message or email after your order is placed, so you will always be kept in the loop. You can even log onto the DPD website to watch the van that is carrying your parcel drive down your street!

We use DPD to cover the mainland UK, Scottish Highlands, Northern Ireland, Scilly Isles and the Isle of Man. Delivery to addresses outside UK mainland areas, including Northern Ireland, will be subject to a charge. We can deliver to Guernsey and Jersey, but you will need to contact our team for a bespoke quote. Orders further afield need to be quoted individually and may require arranging your own collection from us, so please get in touch by phone, chat, email or form.

Will I be notified when my order is out for delivery?

DPD text example

UK customers choosing trackable delivery will receive text messages from DPD when their parcel is out for delivery as long as a mobile number has been provided.

If you’ve supplied an email address, DPD will advise you through this also.

What happens to my delivery if I’m not at home?

Your in complete control of your delivery. If you aren't at home you could change the delivery address, arrange collection from your local depot or leave with a neighbour through the email or text from DPD.

DPD can even leave your parcel in a designated place if you wish.

DPD will photograph where your parcel is left (garden shed, recycling box, porch etc.) and email this information to us as proof of delivery.

Can you deliver to a neighbour if we’re going to be out?

DPD can deliver to a neighbour if you’re out but please inform us of the house number you wish for your parcel to be left at.

What days do you send out orders?

Every weekday, Monday to Friday (also known as ‘business days’ or ‘working days’).

Do you offer any Saturday, Sunday or specifically timed deliveries?

We do not offer Saturday, Sunday or specifically timed deliveries as standard. However, Saturday delivery or morning delivery services can be arranged for an additional charge. Give us a call on 01275 460 516 and we can help.

Where are you based and can I collect from you?

Our printing headquarters are in Portishead, Bristol BS20 7BL, England.

You’re more than welcome to collect your order directly from our Handy Brand HQ, we’ll inform you with a collection time after your order is placed.

If I miss the delivery from DPD can I arrange to pick up from my local DPD depot?

Yes. There is a facility to do this via the email or text you receive from DPD.

I want to place a large order and require different packs to be delivered to different places. Do I still qualify for reduced shipping costs?

Unfortunately this is not something we can accommodate. There would be an additional charge of £7 per delivery address.

I need my order delivered sooner, can I pay extra for faster shipping?

As we use a next day service we cannot deliver any quicker.

However, there may be something we can do to speed up the printing of your order, so please ask our friendly customer service team and we’ll do our utmost to help you.

Can you deliver to a PO Box address?

No sorry, we cannot deliver to a PO Box address.

What should I do if I have entered the incorrect delivery address?

If this is noticed before we’ve dispatched your order please telephone us immediately on 01275 460 516 with the correct address.

DPD will also email or text you details of where your parcel is to be delivered. If this is incorrect please contact DPD directly and inform them of the correct address.

We will not accept any liability for delivery to a wrongly supplied address.

Can I use a different shipping address to my invoice address?

Of course. There will be an option on our website when placing your order to do this.

We can also deliver direct to your customer in plain packaging; just let us know by ticking the plain packaging box when placing your order.

Can I check the progress of my order?

You can check the progress of your order within My Account. We’ll also tell you if your order is being processed or has been dispatched via an email. DPD will email or text you a tracking number so that you can track your order.

DPD Account Dashboard

DPD Account Dashboard

Parcel Delivery and Claim Policy

Notification Window: Please inform us within 14 days of dispatch if your parcel hasn't arrived. Beyond this period, we won't be able to process a claim, nor can we offer a refund or a replacement for your order.

You can do so by phone, online chat, email or form.