Privacy Policy

This privacy policy sets out how Handy Labels uses and protects any information that you give Handy Labels when you use this website. Handy Labels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Handy Labels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Contact Details

Email: [email protected]
Tel: 01275 460 516
Address: Handy Brand Ltd, 
                 The Manager,  
                 Unit 6 Harbour Road Trading Estate, 
                 Portishead BS20 7BL

How do we collect information?

Handy Labels collects information in two possible ways:

  • When you directly give it to us (“Directly Provided Data”) When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

  • When you give us permission to obtain from other accounts (“User Authorised Data”) Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

Types of Personal Data Collected - What we collect

We may collect the following information:

  • Full Name (first and last name)
  • Contact information including email address and phone number
  • Billing and shipping addresses, including postcode
  • Demographic information, preferences and interests
  • Payment information, including credit card or other payment method details (Note: We do not store your payment information on our servers; this information is securely processed by our payment gateway provider)
  • Order history and transaction details
  • Other information relevant to customer transactions, customer surveys, promotions, or personalised marketing communications

Purpose and Legal Basis for Data Collection and Processing - What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Improvement of products and services: We may use the information to improve our products and services
  • We do not use your information to contact you for market research purposes
  • Newsletter and Email Campaigns: With your explicit consent, we will use your email to send you our newsletter and other marketing emails through Mailchimp. The consent to process your email for this purpose will be collected when you sign up for the newsletter. You can withdraw your consent at any time by clicking the 'unsubscribe' link in our emails.

Data Retention - How long do we keep your data for?

Handy Labels will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only. When it comes to data collected by our Google Analytics cookies, the data retention policy has been set to 14 months.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Data Sharing and Third Parties

We engage with third-party companies to provide certain services on our behalf, such as website development, search engine optimisation (SEO) and pay-per-click (PPC) marketing. These third-party companies may require access to some of your personal data to perform their services effectively. This may include information such as your name, address, email, order details. We only share your personal data with these third-party companies for the purposes of improving our website, enhancing your user experience, and optimising our marketing efforts.
We have entered into Data Processing Agreements with these companies to ensure that they adhere to strict privacy and security standards when handling your personal data. They are not permitted to use your information for any other purposes or to share it with other parties without our express consent. Your data privacy and security are of utmost importance to us, and we diligently monitor and manage our relationships with these service providers to maintain compliance with applicable data protection laws and regulations.

Your rights as data subject (Choosing how we use your data)

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
  • Access and Verification: You can verify the details you have submitted to Handy Labels by contacting our customer services team. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address

  • Rectification and Erasure: You can contact us by the same method to change, correct, or delete your personal information controlled by Handy Labels regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted

  • Account Closure: You are also free to close your account by requesting it via email [email protected]. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam)

  • Updating information: You can always feel free to update us on your details at any point by changing the relevant settings in your account dashboard

  • Unsubscribe from Marketing Emails: You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us

  • Data Portability: You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at [email protected]. Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes to this privacy policy.

Controlling Your Personal Information:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Handy Brand UK LTD, Unit 6 Harbour Road Trading Estate, Portishead, Bristol, BS20 7BL or by emailing [email protected]

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, using the above means of contact. We will promptly correct any information found to be incorrect.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.).
We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Handy Labels contacting you using that method. 

Registration forms

Handy Labels will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Security Measures

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

International Data Transfers

Handy Labels is committed to safeguarding your personal information and ensuring its protection. While we generally do not engage in international data transfers, our use of Cloudflare's services may result in occasional transfers of your data outside of the United Kingdom. 

Cloudflare is a global Content Delivery Network (CDN) provider, which means that your data may be processed through their servers located in different countries. However, we have taken the necessary steps to ensure that your data remains protected by entering into a Data Processing Addendum (DPA) with Cloudflare, which outlines its data protection responsibilities as a data processor. Cloudflare adheres to strict security standards, ensuring that your data is processed in compliance with the UK GDPR and other applicable data protection regulations. 

You can learn more about Cloudflare's commitment to data privacy by visiting their Data Processing Addendum.


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Changes to the Privacy Policy

This Privacy Policy was last updated on September 7, 2023 Handy Labels reserves the right to make changes to this Privacy Policy at any time. We will update the "Last Updated" date at the beginning of this document to reflect the most recent changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website constitutes your agreement to the updated Privacy Policy and any future revisions.

Complaints and Contacting the Supervisory Authority

If you have any concerns or complaints about how we handle your personal data, we encourage you to contact us first at [email protected] so that we can address your concerns directly. We are committed to resolving any issues in a fair and timely manner. If you are not satisfied with our response or believe that we are processing your personal data in a manner that is not in accordance with the UK GDPR (The Data Protection Act 2018), you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights and data privacy. You can find more information on how to raise a concern with the ICO and their contact details on their website.