We have grown rapidly each year. Handy Labels has always been self-funded and self-motivated, and although we’re still comparatively small in size we feel this is an advantage because we only answer to you, our customers.
With over 42,000 happy returning customers - ranging from hobbyists and entrepreneurs through to multi-national corporate brands - you can rest assured that you are dealing with a quality brand who won’t let you down and always try our best. We’re constantly listening to your valued ideas and introducing them where possible.
With our large customer base comes a certain amount of automation, however every order is inspected manually by staff. We want nothing less than for you to be happy with your label order time after time. We think we have done a good job of this up to now, our return percentage of orders is less than 0.2%.
We’re very proud of our customer service response time too. Queries are always returned same day, usually within an hour of your enquiry. Michelle and Jackie who run the customer service team are always willing to help you through every step of the order process or help answer any questions you may have.
We are constantly working towards making your Handy Labels experience as good as it can be, which is why we love to hear your feedback on ways our products and customer service can be improved.