Handy Promise

The Handy Labels team want every single one of our customers to be delighted with their order not just satisfied. We take great pride in the work we do at Handy HQ, we’re so confident that you’ll love your labels, we promise to reprint your order or offer you a full refund if we don’t stick by our high standards. 

Our belief is, you can run a company one of two ways; the easy way is the easiest (obviously) but it ends up with a high turnover of customers and often becomes more difficult because those customers are rarely content with the service.

At Handy Labels we prefer to do things the hard way, attention to detail, fastidious quality control and going the extra mile all take time and effort but it means you don’t have to spend time dealing with disgruntled customers and a high client retention rate means less resources need to go on sales. A win-win for everyone. 

Our promise to you

  • We promise to print your artwork exactly as the approved PDF proof
  • We promise to print your artwork on the exact material at the exact size ordered. (Please allow for a minimum of 1mm tolerance to cover the contraction of the material as a result of temperature fluctuation and printed ink coverage.)
  • We promise to print match the colour to your approved print-ready PDF proof
  • We promise to print the correct quantity ordered
  • We promise to pack your order professionally

Who do I contact if I have a query about my order?

If for some reason you receive your handy order and it’s not as expected then please get in touch as soon as you can, either call us on 01275 460 516, send us an email or use our live chat and let us know the problem.

How quickly can my query be answered?

Our friendly customer service team are available from Mon-Fri from 9.30am - 5.30pm, we’ll respond to all emails within one working day.

What happens if the problem can’t be resolved?

It’s very rare that we’re unable to solve the problem, it may be a case of simply reprinting your order again or supplying you with a coupon for you to place a new order with us.

What happens if I’ve made a typo or I’ve used incorrect artwork?

We’ll amend your artwork for you or ask you to supply an amended design if your artworks are un-editable, we then offer you a discount coupon for you to submit a replacement order, one that’s correct and you’re happy with.

What Steps Are Taken if There's an Issue with My Order?

At Handy Labels, our goal is to ensure that every customer is absolutely satisfied with our service and labels. We understand that errors can occur, as we're all human. Rest assured, if any issues arise, we are committed to working diligently to find a satisfactory solution for you.

For more details regarding our Returns Policy and payment options, please visit our Payment Methods page. Your peace of mind is important to us, and we're here to make your experience with Handy Labels as seamless as possible.